Privacy Policy – How 7 Game Protects Your Personal Data

1 Who We Are

This Privacy Policy applies to the 7 Game online gaming platform, accessible at 7game.pw and through the 7 Game Android app. When we say "7 Game", "we", "us" or "our" in this document, we are referring to the operator of the 7 Game platform.

7 Game is an online gaming and sports betting platform built specifically for Pakistani players. We offer cricket betting including PSL and T20 internationals, casino games, fish shooting games, live dealer rooms and a range of other features — all accessible with a single PKR-denominated account.

This Privacy Policy explains how we collect, use, store and protect the personal data of everyone who visits our website, downloads our app or registers an account with us. By using 7 Game, you confirm that you have read and understood this policy. If you do not agree with how we handle personal data, please do not use the platform.

2 Data We Collect

We collect personal data in several ways: directly from you when you register or use the platform, automatically when you use the website or app, and occasionally from third-party sources such as payment processors. Here is a breakdown of the categories of data we collect:

We do not knowingly collect sensitive personal data such as health information, religious beliefs or political views. If you voluntarily share such information with our support team, it will be used only to handle your enquiry and will not be stored beyond that purpose.

3 How We Use Your Data

We use the personal data we collect for the following purposes. We do not use your data for anything that isn't listed here without first obtaining your consent.

• Account management: Creating and maintaining your 7 Game account , verifying your identity and keeping your account details up to date.
• Transaction processing: Handling PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and other supported methods.
• Platform operation: Enabling you to place bets, play casino games, fish games and access all other features of the platform.
• Customer support: Responding to your queries, resolving disputes and handling account-related requests.
• Security and fraud prevention: Monitoring account activity for signs of unauthorised access, bonus abuse, money laundering or other prohibited conduct.
• Responsible gaming: Tracking gaming activity to identify patterns that may indicate problem gambling behaviour, and to apply any deposit limits, session limits or self-exclusion requests you have set.
• Platform improvement: Analysing usage data in aggregate to understand how players use 7 Game and to improve the platform experience.
• Communications: Sending account-related notifications such as transaction confirmations, security alerts and policy updates. Where you have opted in, we may also send promotional messages about bonuses and new features.
• Legal compliance: Meeting any obligations required by applicable laws or regulations, including responding to lawful requests from authorities.

4 Legal Basis for Processing

We process your personal data on one or more of the following legal grounds, depending on the specific purpose:

• Contract performance: Processing is necessary to provide you with the services you have signed up for — your account, betting, gaming and payment services.
• Legitimate interests: We have a legitimate interest in keeping the platform secure, preventing fraud, improving our services and communicating relevant updates to players.
• Legal obligation: We may be required to process and retain certain data to comply with applicable laws, including anti-money laundering obligations and responses to lawful authority requests.
• Consent: Where we rely on consent — such as for marketing messages — you can withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.

5 Payment & PKR Transaction Data

Because all 7 Game transactions are denominated in Pakistani Rupees (PKR), we work with local payment processors and mobile wallet networks to handle deposits and withdrawals. Here is how we handle payment data specifically:

• JazzCash & Easypaisa: When you deposit or withdraw via a mobile wallet, the transaction is processed through the respective payment network's API. We store a reference identifier and transaction status — we do not store your full wallet PIN or password.
• Raast & Bank Transfer: Bank account numbers provided for Raast or bank transfer withdrawals are encrypted in storage. We retain them only as long as needed to complete and verify the transaction.
• Cards: Card payments are processed through a PCI-DSS compliant payment gateway. Full card numbers are never stored on 7 Game servers.
• Transaction History: Your deposit and withdrawal history is retained in your account and in our records for fraud prevention and legal compliance purposes. You can view your own transaction history in your account dashboard at any time.

6 Cookies & Tracking Technologies

7 Game uses cookies and similar tracking technologies on the website and in the app to make the platform work properly and to understand how players use it. Here is what we use and why:

• Essential cookies: These are required for the platform to function. They maintain your login session, remember your language preferences and keep your account secure. You cannot opt out of essential cookies while using the platform.
• Analytics cookies: We use anonymised analytics data to understand which pages and features are most used, where players encounter problems and how the platform can be improved. This data is processed in aggregate and does not identify you individually.
• Preference cookies: These remember your settings across sessions — for example, your preferred deposit method or notification preferences.

Most browsers allow you to control cookie settings through the browser's privacy or settings menu. Disabling certain cookies may affect the functionality of the 7 Game platform. The 7 Game app uses equivalent device-level storage mechanisms that serve the same purposes as website cookies.

7 Who We Share Your Data With

7 Game does not sell your personal data. We share it only where necessary and only with the following categories of recipients:

• Payment processors: JazzCash, Easypaisa, Raast and other payment service providers receive the transaction data needed to process your deposits and withdrawals.
• Identity verification providers: Where we use third-party services to verify identity documents such as CNIC copies, those providers receive only the data necessary to complete verification and are contractually bound to handle it securely.
• Game software providers: Third-party casino, live dealer and fish game studios may receive your player ID and session data to run games correctly. They do not receive your financial or contact details.
• IT and infrastructure providers: Hosting, security and technical support providers who maintain the platform may have access to data as part of their service. All such providers are bound by data processing agreements.
• Legal and regulatory authorities: We may share data with law enforcement or regulatory bodies where we are required to do so by applicable law or in response to a valid legal request.

All third parties with whom we share personal data are required to handle it in accordance with applicable data protection standards. We do not share your data with advertisers or data brokers.

8 Data Retention

We retain your personal data for as long as your account is active and for a defined period after account closure, depending on the category of data:

• Account and identity data: Retained for the duration of your account and for up to 5 years after account closure, to meet fraud prevention and legal compliance requirements.
• Transaction records: PKR deposit and withdrawal records are retained for a minimum of 5 years from the date of the transaction.
• Gaming activity logs: Bet history and game session records are retained for up to 3 years from the date of the activity.
• Support communications: Customer support records are kept for up to 2 years from the date of the interaction.
• Technical and analytics data: Anonymised analytics data may be retained indefinitely in aggregated form. Non-anonymised technical logs such as IP access logs are retained for up to 12 months.

When data is no longer needed and the retention period has expired, it is securely deleted or anonymised. You may request early deletion of certain data categories — see the Your Rights section below for details.

9 Your Rights

As a 7 Game player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team using the details in Section 13.

• Right of access: You can request a copy of all personal data we hold about you. We will provide this within a reasonable period of your request.
• Right to rectification: If any data we hold about you is inaccurate or incomplete, you can ask us to correct it. For basic account details like your mobile number or email address, you can also update these directly in your account settings.
• Right to erasure: You can ask us to delete your personal data. We will action this request where we are not required to retain the data for legal, regulatory or fraud prevention purposes.
• Right to restrict processing: You can ask us to stop using your data for certain purposes, for example marketing, while a dispute or correction request is being handled.
• Right to data portability: You can request that we provide your personal data in a structured, commonly used format so you can transfer it to another service if you wish.
• Right to withdraw consent: Where processing is based on your consent — such as receiving promotional messages — you can withdraw that consent at any time through your account settings or by contacting support.

10 Children's Privacy

7 Game is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and you believe a minor has registered an account or provided personal data to 7 Game, please contact our support team immediately. We will investigate and, if confirmed, will delete the account and all associated personal data without delay.

We take age verification seriously. Where there is doubt about a player's age during the registration or verification process, we will request documentary proof before allowing access to the platform. This is not just a policy requirement — it is something we genuinely care about.

11 Security Measures

Protecting your personal data is something we take seriously. The following technical and organisational measures are in place across the 7 Game platform:

• Encryption in transit: All data transmitted between your device and 7 Game servers is encrypted using TLS (Transport Layer Security). Look for the padlock in your browser's address bar.
• Encryption at rest: Sensitive data including payment references and identity documents is encrypted in our database storage systems.
• Access controls: Internal access to player data is restricted on a need-to-know basis. Staff with access to personal data are trained in data handling practices.
• Fraud monitoring: Automated systems monitor account activity for signs of unauthorised access, unusual transaction patterns and other security anomalies.
• Regular security reviews: Our platform and infrastructure undergo periodic security assessments to identify and address vulnerabilities.

While we take all reasonable precautions, no online platform can guarantee 100% security. You also play a role in keeping your account safe — use a strong unique password, do not share your login credentials and contact support immediately if you suspect your account has been compromised.

12 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in how we operate, changes in technology or changes in applicable laws. When we make significant changes, we will notify registered players by email and by displaying a prominent notice on the platform.

The "Last Updated" date at the top of this page will always reflect when the policy was most recently revised. We encourage you to check this page periodically. Your continued use of 7 Game after a policy update constitutes your acceptance of the revised terms. If you disagree with any changes, you may close your account by contacting support and requesting withdrawal of your remaining PKR balance.

Minor updates such as clarifications, formatting changes or corrections that do not materially affect your rights will not generate a separate notification but will still be reflected in the updated date on this page.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights or have a concern about how your personal data is being handled, please get in touch with our support team. We are available 24 hours a day, 7 days a week.

You can also review our Terms and Conditions and Responsible Gaming pages for more information about how we operate. For quick answers, visit our FAQ page.